General Information and Conditions
Please select the relevant destination and touring style for general booking information and conditions:
Australia & New Zealand |
Canada & Alaska |
Europe, Egypt & Russia |
Luxury Private Rail Journeys |
South America |
Vietnam & Cambodia |
General Information & Conditions: Australia & New Zealand Guided Tours
APT’s fair trading contract with you
It is our intention to set out clearly and simply the responsibilities which we at Australian Pacific Touring (UK) Ltd. (hereforth referred to as APT) have to you and which you, in turn, have to us when a contract is made between us. A contract will exist as soon as we issue a confirmation invoice in response to your booking and subsequent deposit paid to your travel agent or us. On our part we have obligations to provide you with the tour you have booked on the terms clearly stated below and within this brochure. A number of tours are operated by subsidiary brands of APT including Travelmarvel (Affordable Value tours), Kimberley Wilderness Adventures, and Intrepid Connections (Small Group Experiences ). Your contract is entered into with APT (UK) Ltd.
Booking Your Holiday
Bookings can be requested through your local travel agent and should be secured with a security deposit of £100 per person within 7 days. If you are booking within 60 days of departure, then full payment is required. Your booking is taken to be confirmed and accepted in respect of all persons travelling when we issue a confirmation invoice. If your booking is made through a travel agent, APT will address all correspondence to that travel agent. All monies paid by you to the travel agent will be held on behalf of APT (UK) Ltd. If you arrange your holiday direct with APT, all correspondence and communications will be sent to the address of the first person listed in booking file unless you specify otherwise.
Balance of all payments is required at least 60 days prior to departure from your country of origin. Children under 7 years of age are not recommended to participate in an escorted coach tour (children under 6 years of age not recommended to participate on Connections Safaris). Children under 18 years of age must be accompanied by an adult.
Your Holiday Price
All prices in this publication are quoted in UK£, based on land content only unless otherwise stipulated, and calculated on the basis of known and applicable exchange rates shown in the Financial Times ‘Guide to World Currencies’. Prices are based on the Australia/New Zealand dollar exchange rates as at £1=AU£1.67 and NZ£2.07, as at October 2011. All prices include GST (Goods & Services Tax), should this tax increase, APT reserves the right to pass the difference onto you. The tour price will be confirmed to you at the time of booking (for travel 1 April 2012 To 31 March 2013). If however it is different to what you had expected then you do not have to proceed with the booking. Twin Share prices are per person (unless otherwise stated). Credit card surcharges apply. APT (UK) Ltd. reserves the right to adjust the published price should this become necessary due to adverse exchange rate variations, increase in transportation costs or newly introduced government taxes. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment fees. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agents’ commission. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday and receive a full refund of all monies paid to us. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the confirmation. No surcharges will be levied less than 30 days before departure.
Guaranteed Departures
Guaranteed Departures are still subject to Force Majeure conditions, and APT reserves the right to remove the guaranteed departure designation at anytime due to circumstances beyond reasonable control, or if no passengers are booked on a Guaranteed Departure 90 days prior to departure.
Publication Validity
The itineraries and fares shown in this publication are effective from 1 April 2012 to 31 March 2013 (or as indicated on individual pages). Itineraries and fares prior to 1 April 2012 may be different from those indicated, please check at the time of your enquiry or booking to ensure you are aware of any changes. Departures after 31 March 2013 are listed as a guide only and should be checked prior to making holiday arrangements.
If You Cancel Your Booking
If, after we have accepted your booking, you find it necessary to cancel or if you do not pay the balance at least six weeks before departure, the deposits paid will be forfeited. A cancellation can only be accepted in writing from the person who made the booking or in writing from the Travel Agent through whom the booking is made. The cancellation will be effective from the date on which it is received at our offices. Cancellations received after full payment has been made will incur higher charges, to offset expenses and losses:
| 61 days or more prior to departure | Deposits forfeited |
| 43-60 days prior to departure | 20% of tour price |
| 31-42 days prior to departure | 35% of tour price |
| 16-30 days prior to departure | 50% of tour price |
| Under 15 days prior to departure | 100% of tour price |
All being subject to a minimum charge of £100 per person. If the reason for your cancellation falls within the terms of your insurance cover, you may be able to claim a refund of your cancellation charges from the insurance company.
If You Decide to Change Your Booking
Should you wish to change your tour arrangements in any way after we have accepted your booking, we shall endeavour to meet your wishes, but a handling fee of £25 per person will be charged to cover administration costs if documentation has already been issued. If you wish to change/amend your booking within 30 days of tour departure date, normal cancellation charges as detailed above in our cancellations clause will apply.
Amendments or Cancellation by Australian Pacific Touring
It is unlikely that we will have to make any changes to your tour, but it must be remembered that we plan the arrangements many months in advance, and sometimes, changes may be needed and we reserve the right to make them whenever it is necessary. Most of these changes are minor. If a change becomes necessary, we will inform you or your travel agent as soon as is reasonably possible. Unless the change significantly alters the holiday, compensation will not be payable. As is normally the case with group tours, a minimum number of bookings is required in order for a tour to be financially viable and to have a pleasant group atmosphere. The date on which the decision is made about whether a tour will operate is no later than 60 days before the scheduled departure date.
Australian Pacific Touring Liability
Although APT has no direct control over the services provided to you by independent suppliers, we do promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract are arranged, performed or provided with reasonable skill and care. APT also accepts responsibility if you or any person named on your booking suffers bodily injury, illness or death due to a negligent act and/or omission of our employees or agents, or our suppliers (as applicable) while arranging, performing or providing the service in question. Any such claims must be made in writing within 28 days following completion of the holiday and must prove that reasonable skill and care was not used. APT will not, however, be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the fault of the person(s) affected or any member(s) of their party; or
- fault of a third party not connected with the provision of your holiday which we could have predicted or avoided; or
- an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see force majeure); or
- the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services, optional activities or facilities which your hotel or any other supplier agrees to provide for you and where the services or facilities are not advertised in our brochure.
Special Requests
Special requests should be advised at the time of booking or made in writing to APT. We will try to arrange for special requests to be met, but cannot guarantee that they will, nor will we be responsible if any special request is not met. Due to the nature of some regional areas in Australia and New Zealand, some destinations may lack even the simplest facilities for the disabled.
Not Included in Your Tour Price
International or domestic flights, Gratuities to your tour director and driver, lunches (except where specified), occasional dinners, drinks, some optional activities (except where specified), laundry, passport and visa fees, and items of a personal nature. In some areas a fuel surcharge will apply with local operators, please check individual itineraries for details. In this case, fees should be paid to the operator directly in local currency.
Exclusion of Liability
Health and Medical Conditions:
If you, or any member of your party have a medical condition or disability which may affect your holiday, we ask that you please tell us before you confirm your holiday booking so we are able to advise as to the suitability of your chosen arrangements. In any event, you must provide us with full details in writing at the time of booking. If we reasonably feel we are unable to properly accommodate particular needs of the person concerned, we reserve the right to decline the booking or ask for the person to be accompanied by a person who is able to provide full assistance to them throughout their tour. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of the company, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. The company will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason.
Itineraries
The information contained within this publication is, to the best of our knowledge correct at the time of going to print. Our publication descriptions often refer to ‘other activities’ and/or excursions which are available to you and recognised by APT. These excursions/activities are however, neither operated or controlled in any way by APT and do not form part of your contract arrangements with us, even in the event of us recommending particular operators or activities, or organising and booking these on your behalf. Accordingly, we regret APT cannot accept any liability in relation to these outside activities and excursions.
If You Have a Complaint
If a problem occurs during your tour then, in your own best interests, you should tell a representative so that steps can be taken to resolve the matter on the spot, there and then. If you remain dissatisfied, any complaint must be made in writing to us within 28 days. Maximum compensation will only be considered where everything has gone wrong and you have not received any benefit at all from you holiday. Any disputes arising out of, or in connection with this contract which cannot be amicably settled may be referred to arbitration, under a special scheme arranged by the Association of British Travel Agents. Full details will be provided upon request or can be obtained on the ABTA website (www.abta.com). The scheme does not apply for amounts greater than £5000 per person. Neither does it apply to claims which are in respect of physical injury or illness or their consequences.
Consumer Payment Protection
Australian Pacific Touring (UK) Ltd. has arranged full bonding with ABTA in order to protect consumer payments. This protection follows the guidelines of the latest European legislation and complies fully with all legal requirements within the U.K. For full details please contact our London office.
Insurance
Passengers are recommended to ensure that their travel agent arranges comprehensive travel insurance cover.
Travel Documents
Please ensure you carefully read your confirmation invoice, tickets and all other documents we send to you as soon as you receive them, and contact us or your travel agent, if any information appears to be incorrect. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of us sending to you or your agent. While we will do our best to rectify any changes made outside this time, it is your responsibility for any additional costs which may be involved, except in the case of an error made by APT and where there is reason for you not contacting us within the specified time. Each passenger is responsible for ensuring that all necessary travel documents (e.g. passports, visas, vaccination certificates etc.) are valid and effective. We strongly recommend that you verify current information with your Travel Agent.
Passports and Visas
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Force Majeure
Compensation will not be payable if we are forced to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, the threat of any such acts or other circumstances amounting to force majeure. World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions. Clients should ensure they have adequate insurance to cover changes caused by ‘force majeure’.
Freedom of Choice Touring
Freedom of Choice Touring, Freedom of Choice Dining and Dine Around Dinners are booked by your Tour Director whilst on tour. They are subject to availability, seasonal and operational factors and public holidays or festivals and the like.
Data Protection
Please be assured that we have measures in place to protect the personal booking information held by us. However, in order to make your booking and ensure that your travel arrangements run smoothly, we need to use the information you provide and pass on to the operator or other relevant suppliers. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. As your holiday with us is outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Smoking
Government regulations forbid smoking inside tourist coaches and aircraft within Australia and New Zealand. Smokers will find that the frequent stops we make provide opportunities to smoke. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed.
Seat Allocation on Coach Tours
To ensure all passengers enjoy window seating, there is a daily seat rotation system during the tour.
Luggage Limits
For Premier Plus Escorted, Premier Escorted, Affordable Value Escorted, Small Group Experiences, Outback Touring, City Stays and Independent Touring each passenger is entitled to take one piece of luggage. On all coach tours (rather than independent modules) of 3 or more days, a travel bag is issued upon boarding the coach. Maximum weight of all baggage is 20kg (44lbs). For Small Group Experiences, touring is in 4-wheel drive or small vehicles with limited luggage capacity and flying (where applicable) is in light aircraft with very strict weight restrictions. Each passenger is requested to limit their luggage to one small/medium soft bag or suitcase weighing no more than 16 kilos (35lbs) if travelling by land and no more than 10kg (22lbs) if travelling by air.
Clothing
You will find that casual clothing of all types is the most comfortable. Lightweight drip-dry clothing is ideal, although some warmer clothing for evenings will be handy. Most Australian and New Zealand hotels provide washing and drying facilities.
Special Earlybird Savings
Discounts apply to all Affordable Value Escorted, Premier Escorted and Premier Plus Escorted tours. Valid for new bookings made and deposited prior to 29 February 2012 or until sold out. Early bird offers are only valid on departures between 1 April 2012 and 31 March 2013 and are not combinable with any other special offers. The relevant discount per couple can be found on the Individual itinerary page of all tours featuring the special early bird saving.
Company registered in England and Wales. Number 1662539.
General Information & Conditions: Australia & New Zealand Fully Inclusive Touring Holidays
APT’s fair trading contract with you
It is our intention to set out clearly and simply the responsibilities which we at Australian Pacific Touring (UK) Ltd. (hereforth referred to as APT (UK) Ltd.) have to you and which you, in turn, have to us when a contract is made between us. A contract will exist as soon as we issue a confirmation invoice in response to your booking and subsequent deposit paid. On our part we have obligations to provide you with the tour you have booked on the terms clearly stated below and within this brochure. Your contract is entered into with APT (UK) Ltd.
Prices, deposits, discounts & payments
The tour price will be confirmed to you at the time of booking. If, however, it is different to what you had expected then you do not have to proceed with the booking. Twin share prices are per person unless otherwise stated. APT (UK) Ltd. reserves the right to adjust the published price should this become necessary due to adverse exchange rate variations, increase in transportation costs or newly introduced government taxes. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment fees. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agents’ commission. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday and receive a full refund of all monies paid to us. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the confirmation. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. No surcharges will be levied less than 30 days before departure. Prices for holidays in this brochure are based on exchange rates published on 11th November 2011.
A £400 deposit per person, per tour is required within seven days of booking confirmation for all flight inclusive Australia and New Zealand tours. On some holidays we may charge a slightly higher deposit to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be mentioned at the time of booking. Final payment is due 70 days (10 weeks) prior to departure unless stated in the terms of a special offer. Children under eight years of age are not accepted on tours. Children under 18 years must be accompanied by an adult. APT (UK) Ltd. reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT (UK) Ltd. within the specified time. All fares are in British Pounds. Prices are per person twin share (unless specified). Credit card surcharges apply.
Cancellation Policy
The following applies:
| Days of notice | Fee per person |
| More than 70 days | Loss of deposit |
| 31–70 days | 50% of total holiday cost |
| 15–30 days | 95% of total holiday cost |
| 1–14 days | 100% of total holiday cost |
All cancellations must be received in writing by APT (UK) Ltd. and are not effective until this notification has been received. If tour has commenced, 100% of full tour price is charged. There is no refund for unused services or if portions of the tour arrangements are missed. Cancellation fees also apply to additional accommodation reserved prior to and after the tour. These cancellation fees are in addition to any fees that may be levied by your travel agent.
Late bookings
Payment in full is required at time of booking for reservations made less than 70 days before departure from the UK. If reservation cannot be confirmed, all monies will be refunded.
Early booking offer
A limited number of Early Booking Offers are available on flight inclusive Australia and New Zealand tours. There is no expiry date for this offer, but the number of places per tour is limited and subject to availability. Offers may be withdrawn at any time. Cannot be combined with any other offers. Saving of up to £200 per couple is based on a saving of £100 per person when booking any of the flight inclusive tours in this brochure. Saving of £150 per person for single traveller.
Publication validity
Published 18th November 2011. First edition. Itineraries and fares after 31st March 2013 may be different from those indicated, please check at the time of your enquiry or booking to ensure you are aware of any changes.
Included in our tour price
All flights as specified in the itinerary (including those on tour within Australia and New Zealand), coach travel, accommodation, admissions, luggage service (one bag), services of a Tour Director and driver and airport transfers are included. Meals and sightseeing are included as specified in the itinerary. Not included in our tour price Optional tours, meals and drinks (other than those specified in the itinerary), laundry, passport and visa fees, excess baggage and items of a personal nature. Additional fuel surcharges, airport and government taxes may apply.
Inclusive flights
Tour prices are inclusive of flights from select UK airports as specified in the itinerary. The flight numbers and times on your confirmation are for the purpose of guidance only and are subject to change. Flights are in economy class and are subject to availability of airline and booking class and conditions apply. Once class sold out, supplements apply. Flights must be booked by APT (UK) Ltd. A flight credit is applicable to bookings making their own air arrangements. Flights may be ticketed from deposit received and any changes may incur an amendment fee. Supplements may apply to variations of airline routings. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice.
Passengers needing special assistance
APT (UK) Ltd. welcomes passengers with disabilities or special needs provided they are accompanied by travel companions capable of providing all assistance required. Any disability of medical condition requiring special attention must be reported to APT (UK) Ltd. at the time of booking. APT (UK) Ltd. will make reasonable efforts to accommodate the special needs of the disabled tour participants, but is not responsible for any denial of service by carriers, hotels, restaurants, or other independent suppliers or any additional expenses incurred. Wheelchairs and walkers cannot be carried on coaches due to space limitations. Wheelchair passengers should be aware of these limitations. We regret that we cannot provide individual assistance to a passenger for walking, dining, getting on and off coaches or other transportation vehicles or other personal needs.
Airport transfers
Airport transfers are included on the first and last day of the tour at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at own expense. Transfers must be booked and details advised to APT (UK) Ltd. at least 60 days prior to travel, otherwise transfers cannot be guaranteed.
Luggage limits
Each passenger is entitled to take one piece of luggage that does not exceed weight limit 20 kg (44 pounds). Extra bags: An extra charge will be imposed to cover porterage handling of any additional luggage.
If you decide to change your booking
Should you wish to change your tour arrangements in any way after we have accepted your booking, we shall endeavour to meet your wishes, but a handling fee of £50 per person will be charged to cover administration costs, in addition to any applicable fees charged by the airlines. If you wish to change/amend your booking within 70 days of tour departure date, normal cancellation charges as detailed above in our cancellations clause will apply. Please note selected flight inclusive air tickets are ticketed from deposit received. Certain airfares cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge of that element of your travel arrangements. Any changes may incur an additional amendment fee.
Amendments or cancellation by APT (UK) Ltd.
It is unlikely that we will have to make any changes to your tour, but it must be remembered that we plan the arrangements many months in advance, and sometimes, changes to the particulars detailed in this brochure may be needed and we reserve the right to make them whenever it is necessary after publication. Most of these changes are minor. If a change becomes necessary, we will inform you or your travel agent as soon as is reasonably possible. Unless the change significantly alters the holiday, compensation will not be payable. As is normally the case with group tours, a minimum number of bookings is required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary for APT (UK) Ltd. to cancel a scheduled departure and to offer the nearest possible alternative (or, of course, a full refund of the money paid). Generally, such tours detailed in this brochure will operate provided that we have achieved the minimum number of fully paid adult bookings. The date on which the decision is made about whether a tour will operate is usually made 3 months prior to the scheduled departure date.
Itineraries
Itineraries are subject to alteration without notice and are intended as a guide only. Alterations may occur due to road or weather conditions, strikes or other reasons beyond our control. Any additional expense incurred by the passenger is not the responsibility of APT (UK) Ltd.. APT (UK) Ltd. can give no guarantee as to exact arrival and departure times for carriers and operators used by APT (UK) Ltd. in the tour and APT (UK) Ltd. will not be liable for failure to make connections with any other services or attractions beyond its control. If accommodation listed becomes unavailable, we reserve the right to substitute hotels with alternative accommodation of a similar standard.
Freedom Of Choice Touring
Where applicable, Freedom Of Choice Touring activities are booked by your Tour Director whilst on tour. They are subject to availability, seasonal and operational factors, public holidays or festivals and the like.
Exclusion of liability
Important Information
Whilst APT (UK) Ltd. will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. APT (UK) Ltd. limits its liability to the amount of the tour price paid by you, or provision of replacement product, and provides no warranties in addition to those set out under the Trade Practices Act 1974, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.
The optional tour excursions are not operated by or at the direction or on behalf of APT (UK) Ltd. or its employees or agents or any other persons or companies associated with APT (UK) Ltd.. By taking bookings for these tours, APT (UK) Ltd. acts as each optional tour operator’s agent.
These tours include the services of operators other than APT (UK) Ltd. e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of APT (UK) Ltd., and whilst APT (UK) Ltd. takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators’ conduct or the conduct of their epresentative employees or agents or for any ramifications of that conduct.
On tours including activities such as trekking, swimming and snorkelling, passengers accept that degrees of risk are involved.
If you, or any member of your party have a medical condition or disability which may affect your holiday, we ask that you please tell us before you confirm your holiday booking so we are able to advise as to the suitability of your chosen arrangements. In any event, you must provide us with full details in writing at the time of booking. If we reasonably feel we are unable to properly accommodate particular needs of the person concerned, we reserve the right to decline the booking or ask for the person to be accompanied by a person who is able to provide full assistance to them throughout their tour. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of APT (UK) Ltd., such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. APT (UK) Ltd. will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason.
Force majeure
Compensation will not be payable if we are forced to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.
Health, Visa & Passports
All passengers must have a valid passport with at least six months validity from the return date. Passengers must consult with the appropriate consulates to ensure any applicable visas for countries visited have been obtained prior to departure. Meeting necessary passport and visa entry requirements and cost is the sole responsibility of the passenger. APT (UK) Ltd. is not responsible for delays or missed portions of tour relating to incorrect travel documents. Please check with your GP prior to travel as you are responsible for all necessary vaccinations and deemed fit to travel prior to departure. The Foreign and Commonwealth office (FCO) provide up-to-date travel information to help British travellers make informed decisions about travelling abroad. Please visit their website for more details: www.fco.gov.uk/knowbeforeyougo
Insurance
Passengers are required to arrange comprehensive travel insurance cover against medical and personal accident risks. You must provide us with details, in writing, of your policy (insurer and policy number). Please read your policy details carefully to ensure you are adequately covered, especially for cancellation cover, and that the policy meets all of your requirements.
Travel documents
Please ensure you carefully read your confirmation invoice, tickets and all other documents we send to you as soon as you receive them and contact us, or your travel agent, if any information appears to be incorrect. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of us sending it to you or your agent. While we will do our best to rectify any changes made outside this time, it is your responsibility for any additional costs which may be involved, except in the case of an error made by APT (UK) Ltd. and where there is reason for you not contacting us within the specified time. Each passenger is responsible for ensuring that all necessary travel documents (e.g. passports, visas, vaccination certificates etc.) are valid and effective. We strongly recommend that you verify current information with us or your travel agent.
If you have a complaint
If a problem occurs during your tour then, in your own best interests, you should tell a representative so that steps can be taken to resolve the matter on the spot, there and then. If you remain dissatisfied, any complaint must be made in writing to us within 28 days. Maximum compensation will only be considered where everything has gone wrong and you have not received any benefit at all from your holiday. Any disputes arising out of, or in connection with this contract which cannot be amicably settled may be referred to arbitration, under a special scheme arranged by ABTA. Full details will be provided upon request or can be obtained on the ABTA website (www.abta.com). The scheme does not apply for amounts greater than £5,000 per person. Neither does it apply to claims which are in respect of physical injury or illness or their consequences.
Data Protection
Please be assured that we have measures in place to protect the personal booking information held by us. However, in order to make your booking and ensure that your travel arrangements run smoothly, we need to use the information you provide and pass on to the operator or other relevant suppliers. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) APT (UK) Ltd. and their sister companies may wish to contact you by post, e-mail and/or telephone with news, information and offers on its holidays we may have available and for market research purposes. Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing. You also have a right of access to data held which can be contained by writing to APT (UK) Ltd.
Consumer Protection – ATOL
The Air Holidays in this brochure are ATOL protected. APT (UK) Ltd. holds an Air Organisers Licence granted by the civil aviation authority. Our ATOL number is ATOL 6781. In the unlikely event of insolvency the CAA will ensure that you are not stranded abroad. For information please visit www.atol.org.uk .
Consumer Protection – ABTA
APT (UK) Ltd. is also a member of ABTA with membership number V9080. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. APT (UK) Ltd. has provided a bond to ABTA for the protection of monies paid to us in respect of package holidays that do not include flights. This protection follows the guidelines of the latest European legislation and complies fully with all legal requirements within the UK. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, please contact ABTA, 30 Park Street, London SE1 9EQ. Tel. 020 3117 0500 or www.abta.com.
The proper law of this contract is English Law
