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General Information and Conditions

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General Information and Conditions - Canada & Alaska Guided Tours

APT’s fair trading contract with you:

It is our intention to set out clearly and simply the responsibilities which we at APT have to you and which you, in turn, have to us when a contract is made between us. A contract will exist as soon as we issue a confirmation invoice in response to your booking and subsequent deposit paid to your travel agent or us. On our part we have obligations to provide you with the tour you have booked on the terms clearly stated below and within this brochure. All touring holidays featured are operated by APT, a division of Australian Pacific Touring (UK) Ltd with whom your contract is made, a member of the Association of British Travel Agents (member no. V9080).

Booking your holiday:

Bookings can be requested through your local travel agent and should be secured with a deposit of £600 per person within 7 days. £800 deposit per person for tours involving Alaska, New England cruising and the Rocky Mountaineer Train. A deposit of £220 per person is required within 7 days for Canadian Wilderness Lodges. For bookings within 90 days of departure, full payment is required. Your booking is taken to be confirmed and accepted in respect of all persons travelling when we issue a confirmation invoice. If your booking is made through a travel agent, APT will address all correspondence to that travel agent. All monies paid by you to the travel agent will be held on behalf of APT (UK) Ltd. If you arrange your holiday direct with APT, all correspondence and communications will be sent to the address of the first person listed in booking file unless you specify otherwise. Balance of all payments is required at least 90 days prior to departure from your country of origin. Children under 15 sharing a room with an adult will receive a 15% discount, however if under 7 years of age we do not recommended an escorted coach tour. Children under 18 years of age must be accompanied by an adult.

Your holiday price:

The tour price will be confirmed to you at the time of booking. If however it is different to what you had expected then you do not have to proceed with the booking. Twin Share prices are per person unless otherwise stated. APT (UK) Ltd. reserves the right to adjust the published price should this become necessary due to adverse exchange rate variations, increase in transportation costs or newly introduced government taxes. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment fees. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agents’ commission. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday and receive a full refund of all monies paid to us. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the confirmation. No surcharges will be levied less than 30 days before departure. In return for this commitment, we are unable to refund you for exchange rate movements that would otherwise reduce your holiday price.

Publication Validity:

The itineraries and fares shown on this website are correct as at time of publication. Please check at the time of your enquiry or booking to ensure you are aware of any changes.

If You Cancel Your Booking:

If, after we have accepted your booking, you find it necessary to cancel or if you do not pay the balance at least six weeks before departure, the deposits paid will be forfeited. A cancellation can only be accepted in writing from the person who made the booking or in writing from the Travel Agent through whom the booking is made. The cancellation will be effective from the date on which it is received at our offices. Cancellations received after full payment has been made will incur higher charges, to offset expenses and losses:

Cancellation Policy:

For tours including Alaska or New England cruises, the following applies:

Days of Notice	Fee per person
75 days or more prior to departure	lost of deposit
74 – 76 days prior to departure	50% of tour fare
45 or less days prior to departure	100% of tour fare

For tours including Rail travel, the following applies:

Days of Notice	Fee per person
75 days or more prior to departure	lost of deposit
74-46 days prior to departure	30% of tour fare
45 or less days prior to departure	100% of tour fare

For all other tours, the following applies:

Days of Notice	Fee per person
75 or more days prior to departure	loss of deposit
74-31 days prior to departure	20% of tour fare
30-16 days prior to departure	30% of tour fare
15 or less days prior to departure	100% of tour fare

All being subject to a minimum charge of £75 per person. Port charges are subject to cancellation fees. If the reason for your cancellation falls within the terms of your insurance cover, you may be able to claim a refund of your cancellation charges from the insurance company.

If You Decide to Change Your Booking:

Should you change your tour arrangements in any way after we have accepted your booking, we shall endeavour to meet your wishes, but a handling fee of £25 per person will be charged to cover administration costs if documentation has been issued.

Amendments or Cancellation by APT:

It is unlikely that we will have to make any changes to your tour, but it must be remembered that we plan the arrangements many months in advance, and sometimes, changes may be needed and we reserve the right to make them whenever it is necessary. Most of these changes are minor. If a change becomes necessary, we will inform you or your travel agent as soon as is reasonably possible. Unless the change significantly alters the holiday, compensation will not be payable. As is normally the case with group tours, a minimum number of bookings is required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary for APT (UK) Ltd. to cancel a scheduled departure and to offer the nearest possible alternative (or, of course, a full refund of the money paid). Generally, such tours detailed in this brochure will operate provided that we have a minimum of 25 fully paid adult bookings. The date on which the decision is made about whether a tour will operate is no later than six weeks before the scheduled departure date.

Australian Pacific Touring Liability:

Although APT has no direct control over the services provided to you by independent suppliers, we promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract are arranged, performed or provided with reasonable skill and care. APT also accepts responsibility if you or any person named on your booking suffers bodily injury, illness or death due to a negligent act and/or omission of our employees or agents, or our suppliers (as applicable) while arranging, performing or providing the service in question. Any such claims must be made in writing within 28 days following completion of the holiday and must prove that reasonable skill and care was not used. APT will not, however, be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

– the fault of the person(s) affected or any member(s) of their party; or

– fault of a third party not connected with the provision of your holiday which we could have predicted or avoided; or

– an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see force majeure); or

– the fault of anyone who is not carrying out work for us (generally or in particular) at the time.

Please note, we cannot accept responsibility for any services which do not form part of our contract.

Exclusion of Liability: Health and Medical Conditions:

If you, or any member of your party have a medical condition or disability which may affect your holiday, we ask that you please tell us before you please provide us with full details in writing at the time of booking. If we reasonably feel we are unable to properly accommodate particular needs of the person concerned, we reserve the right to decline the booking or ask for the person to be accompanied by a person who is able to provide full assistance to them. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of the company, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. The company will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason.

Data Protection:

Please be assured that we have measures in place to protect the personal booking information held by us. However, in order to make your booking and ensure that your travel arrangements run smoothly, we need to use the information you provide and pass on to the operator or other relevant suppliers. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. We will only pass your information on to persons responsible for your travel arrangements.

Holland America Line Cruises Cancellation Protection Plan (CPP Standard Plan):

Holland America's Standard Cancellation Protection Plan allows you, for any reason, to provide written cancellation up to 24 hours prior to scheduled cruise or tour departure and receive a refund equal to 80% of the applicable cancellation fee. CPP Standard Plan is optional, must be paid at time of deposit and is not refundable. In addition, Holland America cruises automatically assumes an additional US$500 of liability for lost, damaged or delayed baggage of passengers who purchase the CPP Standard Plan. However, this is subject to the limitations in Holland America's baggage policy and does not cover losses while baggage is in the custody of airlines. Please note that this is not an insurance; it provides no other rights than the ones explained above. For example, it does not protect occupancy rates should one or more members of your party cancel, nor does it cover expenses or unused services due to trip interruption.

Insurance:

Passengers are recommended to ensure that their travel agent arranges comprehensive travel insurance cover.

Special Requests:

Special requests should be advised at the time of booking or made in writing to APT. We will try to arrange for special requests to be met, but cannot guarantee that they will, nor will we be responsible if any special request is not met. Due to the nature of some regional areas, especially in Alaska, destinations may lack even the simplest facilities for the disabled.

If You Have a Complaint:

If a problem occurs during your tour then, in your own best interests, you should tell a representative so that steps can be taken to resolve the matter on the spot, there and then. If you remain dissatisfied, any complaint must be made in writing to us within 28 days. Maximum compensation will only be considered where everything has gone wrong and you have not received any benefit at all from you holiday. Any disputes arising out of, or in connection with this contract which cannot be amicably settled may be referred to arbitration, under a special scheme arranged by the Association of British Travel Agents. Full details will be provided upon request or can be obtained on the ABTA website (www.abta.com).

Consumer Payment Protection:

Australian Pacific Touring (UK) Ltd. has arranged full bonding with ABTA in order to protect consumer payments. This protection follows the guidelines of the latest European legislation and complies fully with all legal requirements within the U.K. For full details please contact our London office

Travel Documents:

Please ensure you carefully read your confirmation invoice, tickets and all other documents we send to you as soon as you receive them, and contact us or your Travel Agent, if any information appears to be incorrect. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of us sending to you or your agent. Each passenger is responsible for ensuring that all necessary travel documents (e.g. passports, visas, vaccination certificates etc.) are valid and effective. We strongly recommend that you verify current information with your Travel Agent.

Passports/Visas:

British citizens require a full 10 year British Passport. If you or any other member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. The Home Office requires that children under 16 travel on their own passports. It is client’s responsibility to be in possession of correct travel documentation, please ask your travel agent. UK citizens do not require a visa to travel to Canada, If travelling into the United States or on an Alaskan Cruise, all UK passengers must register on the Electronic System for Travel Authorization (ESTA) to ensure eligibility to travel to the US under the Visitor Waiver Program (VWP). All passengers must carry a machine readable passport, valid for at least 6 months after your return date. Note, that visa and passport requirements are the responsibility of the traveller to organise.

Force Majeure:

Compensation will not be payable if we are forced to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.

Not included in your tour price:

Lunches (except where specified), occasional dinners, drinks, laundry, phone calls, passport and visa fees, port taxes, items of a personal nature, excess baggage, optional excursions, gratuities on Affordable Value Escorted Tours, etc.

Solo Traveller:

A limited number of single rooms are available by request at time of booking. Single supplement must be paid with final payment. Should shared rooms be necessary, a proportional refund of the single supplement will be provided at the end of the tour. Share accommodation is available on Canada land tours (excluding stopovers, pre/post accommodation and lodges).

Triple Rooms:

Triple Room prices are subject to availability and based on existing hotel bedding or stateroom availability on cruises (max. 2 beds per room). Third bed might be roll-away.

Smoking:

In the interest of other passengers’ comfort, there is no smoking on the coaches and in Twin Share matched rooms. Smokers will find that the frequent stops we make provide opportunities to smoke. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed.

Holland America Line:

The 7 night & 14 night Alaska cruises and Canada East Coast cruises are operated by Holland America Line. A Cruise Escort will travel on Holland America Line cruise with the group. This Cruise Escort may differ from the land APT Tour Director. This is subject to minimum numbers and at the discretion of APT. Dining times are allocated by Holland America Line and cannot be guaranteed prior to departure.Premier Plus Touring cruising is based on Veranda Staterooms up until 11 Dec. 09, after this date the staterooms are based on availability.A Veranda Stateroom is defined by the following categories: Statendam, Ryndam, Maasdam, Zaandam, Volendam, Rotterdam and all S class ships, category A-BB – Veranda Suites. Amsterdam, Eurodam, Amsterdam, Zuiderdam, and all Vista, VA-VH – Deluxe Verandah Outside Stateroom

Gratuities are included for the Hotel Service Charge, which is staff that directly affects your experience, eg. Dining room wait staff, stewards and house keeping. A 15% service charge is automatically added to bar charges and dining room wine purchases.

Affordable Value Touring cruising is based on Inside Staterooms - Category K on the ms Volendam and ms Zuiderdam. Gratuities are not included for Holland America Line. On your cruise a gratuity of US$11 per person, per day will automatically be added to your shipboard account.

Alaska Land Tours:

Cruise is operated with Holland America Line. As Alaska is a remote region, choice of hotels is limited and may not be as luxurious as in other areas. Premier Plus Touring land tour is escorted by a Holland America Line tour escort and gratuities are not included on the land portion. Affordable Value Touring the land tour is operated by Premier Alaska and is escorted by a local guide.

Seat allocation on coach tours:

To ensure all passengers enjoy forward facing and window seating, we have incorporated a daily seat rotation system.

Luggage Limits:

Each passenger is entitled to take one piece of luggage. On all coach tours (rather than independent modules) of 3 or more days, a travel bag is issued upon boarding the coach. Maximum weight of all baggage is 20kg (44lbs).

Pre/Post Tour Hotels:

We are pleased to offer a selection of hotels before or after your tour at discounted prices. Must be pre-booked and paid with your final balance. Please enquire for hotels and prices.

General Information & Conditions - Canada & Alaska Fully Inclusive Touring Holidays

APT’s fair trading contract with you

It is our intention to set out clearly and simply the responsibilities which we at Australian Pacific Touring (UK) Ltd. (hereforth referred to as APT (UK) Ltd.) have to you and which you, in turn, have to us when a contract is made between us. A contract will exist as soon as we issue a confirmation invoice in response to your booking and subsequent deposit paid. On our part we have obligations to provide you with the tour you have booked on the terms clearly stated below and within this brochure. Your contract is entered into with APT (UK) Ltd.

Prices, deposits, discounts & payments

The tour price will be confirmed to you at the time of booking. If, however, it is different to what you had expected then you do not have to proceed with the booking. Twin share prices are per person unless otherwise stated. APT (UK) Ltd. reserves the right to adjust the published price should this become necessary due to adverse exchange rate variations, increase in transportation costs or newly introduced government taxes. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment fees. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1 together with an amount to cover agents’ commission. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday and receive a full refund of all monies paid to us. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the confirmation. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. No surcharges will be levied less than 30 days before departure. Prices for holidays in this brochure are based on exchange rates published on 22nd August 2011.

A £400 deposit per person, per tour is required within seven days of booking confirmation for all flight inclusive Canada and Alaska tours. On some holidays we may charge a slightly higher deposit to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be mentioned at the time of booking. Final payment is due 70 days (10 weeks) prior to departure unless stated in the terms of a special offer. Children under eight years of age are not accepted on tours. Children under 18 years must be accompanied by an adult. APT (UK) Ltd. reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT (UK) Ltd. within the specified time. All fares are in British Pounds. Prices are per person twin share (unless specified). Credit card surcharges apply.

Cancellation Policy

For all holidays within this brochure, the following applies:

Days of notice	Fee per person
More than 70 days	Loss of deposit
31–70 days	50% of total oliday cost
15–30 days	95% of total holiday cost
1–14 days	100% of total holiday cost

All cancellations must be received in writing by APT (UK) Ltd. and are not effective until this notification has been received. If tour has commenced, 100% of full tour price is charged. There is no refund for unused services or if portions of the tour arrangements are missed. Cancellation fees also apply to additional accommodation reserved prior to and after the tour. These cancellation fees are in addition to any fees that may be levied by your travel agent.

Late bookings

Payment in full is required at time of booking for reservations made less than 70 days before departure from the UK. If reservation cannot be confirmed, all monies will be refunded.

Publication validity

Published 9th December 2011. Second edition. Itineraries and fares after September 2012 may be different from those indicated, please check at the time of your enquiry or booking to ensure you are aware of any changes.

Included in our tour price

All flights as specified in the itinerary, coach travel, accommodation, admissions, luggage service (one bag), services of a Tour Director and driver and airport transfers are included. Meals and sightseeing are included as specified in the itinerary.

Not included in our tour price

Optional tours, meals and drinks (other than those specified in the itinerary), laundry, passport and visa fees, excess baggage and items of a personal nature. Additional fuel surcharges, airport and government taxes may apply.

Inclusive flights

Tour prices are inclusive of flights from select UK airports as specified in the itinerary. The flight numbers and times on your confirmation are for the purpose of guidance only and are subject to change. Flights are in economy class and are subject to availability of airline and booking class and conditions apply. Once class sold out, supplements apply. Flights must be booked by APT (UK) Ltd.. A flight credit is applicable to bookings making their own air arrangements. Flights may be ticketed from deposit received and any changes may incur an amendment fee. Supplements may apply to variations of airline routings. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice.

Passengers needing special assistance

APT (UK) Ltd. welcomes passengers with disabilities or special needs provided they are accompanied by travel companions capable of providing all assistance required. Any disability of medical condition requiring special attention must be reported to APT (UK) Ltd. at the time of booking. APT (UK) Ltd. will make reasonable efforts to accommodate the special needs of the disabled tour participants, but is not responsible for any denial of service by carriers, hotels, restaurants, or other independent suppliers or any additional expenses incurred. Wheelchairs and walkers cannot be carried on coaches due to space limitations. Wheelchair passengers should be aware of these limitations. We regret that we cannot provide individual assistance to a passenger for walking, dining, getting on and off coaches or other transportation vehicles or other personal needs.

Airport transfers

Airport transfers are included on the first and last day of the tour at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at own expense. Transfers must be booked and details advised to APT (UK) Ltd. at least 60 days prior to travel, otherwise transfers cannot be guaranteed.

Luggage limits

Each passenger is entitled to take one piece of luggage that does not exceed weight limit 20 kg (44 pounds). Extra Bags: An extra charge will be imposed to cover porterage handling of any additional luggage.

If you decide to change your booking

Should you wish to change your tour arrangements in any way after we have accepted your booking, we shall endeavour to meet your wishes, but a handling fee of £50 per person will be charged to cover administration costs, in addition to any applicable fees charged by the airlines. If you wish to change/amend your booking within 70 days of tour departure date, normal cancellation charges as detailed above in our cancellations clause will apply. Please note selected flight inclusive air tickets are ticketed from deposit received. Certain airfares cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge of that element of your travel arrangements. Any changes may incur an additional amendment fee.

Amendments or cancellation by APT (UK) Ltd.

It is unlikely that we will have to make any changes to your tour, but it must be remembered that we plan the arrangements many months in advance, and sometimes, changes to the particulars detailed in this brochure may be needed and we reserve the right to make them whenever it is necessary after publication. Most of these changes are minor. If a change becomes necessary, we will inform you or your travel agent as soon as is reasonably possible. Unless the change significantly alters the holiday, compensation will not be payable. As is normally the case with group tours, a minimum number of bookings is required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary for APT (UK) Ltd. to cancel a scheduled departure and to offer the nearest possible alternative (or, of course, a full refund of the money paid). Generally, such tours detailed in this brochure will operate provided that we have achieved the minimum number of fully paid adult bookings. The date on which the decision is made about whether a tour will operate is usually made 3 months prior to the scheduled departure date.

Itineraries

Itineraries are subject to alteration without notice and are intended as a guide only. Alterations may occur due to road or weather conditions, strikes or other reasons beyond our control. Any additional expense incurred by the passenger is not the responsibility of APT (UK) Ltd.. APT (UK) Ltd. can give no guarantee as to exact arrival and departure times for carriers and operators used by APT (UK) Ltd. in the tour and APT (UK) Ltd. will not be liable for failure to make connections with any other services or attractions beyond its control. If accommodation listed becomes unavailable, we reserve the right to substitute hotels with alternative accommodation of a similar standard.

Alaska Land Tours

As Alaska is a remote region, choice of hotels is limited and may not be as luxurious as in other areas. Land tour is escorted by a Holland America Line tour escort and gratuities are not included on the land portion.

Freedom Of Choice Touring

Where applicable, Freedom Of Choice Touring activities are booked by your Tour Director whilst on tour. They are subject to availability, seasonal and operational factors, public holidays or festivals and the like.

Exclusion of liability

Important Information

Whilst APT (UK) Ltd. will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. APT (UK) Ltd. limits its liability to the amount of the tour price paid by you, or provision of replacement product, and provides no warranties in addition to those set out under the Trade Practices Act 1974, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.

The optional tour excursions are not operated by or at the direction or on behalf of APT (UK) Ltd. or its employees or agents or any other persons or companies associated with APT (UK) Ltd.. By taking bookings for these tours, APT (UK) Ltd. acts as each optional tour operator’s agent.
These tours include the services of operators other than APT (UK) Ltd. e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of APT (UK) Ltd., and whilst APT (UK) Ltd. takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators’ conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
On tours including activities such as trekking, swimming and snorkelling, passengers accept that degrees of risk are involved.
If you, or any member of your party have a medical condition or disability which may affect your holiday, we ask that you please tell us before you confirm your holiday booking so we are able to advise as to the suitability of your chosen arrangements. In any event, you must provide us with full details in writing at the time of booking. If we reasonably feel we are unable to properly accommodate particular needs of the person concerned, we reserve the right to decline the booking or ask for the person to be accompanied by a person who is able to provide full assistance to them throughout their tour. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of APT (UK) Ltd., such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. APT (UK) Ltd. will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason.

Force majeure

Health, Visa & Passports

All passengers must have a valid passport with at least six months validity from the return date. Passengers must consult with the appropriate consulates to ensure any applicable visas for countries visited have been obtained prior to departure. Meeting necessary passport and visa entry requirements and cost is the sole responsibility of the passenger. APT (UK) Ltd. is not responsible for delays or missed portions of tour relating to incorrect travel documents.

Please check with your GP prior to travel as you are responsible for all necessary vaccinations and deemed fit to travel prior to departure.

The Foreign and Commonwealth office (FCO) provide up-to-date travel information to help British travellers make informed decisions about travelling abroad. Please visit their website for more details: www.fco.gov.uk/knowbeforeyougo.

Insurance

Passengers are required to arrange comprehensive travel insurance cover against medical and personal accident risks. You must provide us with details, in writing, of your policy (insurer and policy number). Please read your policy details carefully to ensure you are adequately covered, especially for cancellation cover, and that the policy meets all of your requirements.

Travel documents

Please ensure you carefully read your confirmation invoice, tickets and all other documents we send to you as soon as you receive them and contact us, or your travel agent, if any information appears to be incorrect. We regret that we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of us sending it to you or your agent. While we will do our best to rectify any changes made outside this time, it is your responsibility for any additional costs which may be involved, except in the case of an error made by APT (UK) Ltd. and where there is reason for you not contacting us within the specified time. Each passenger is responsible for ensuring that all necessary travel documents (e.g. passports, visas, vaccination certificates etc.) are valid and effective. We strongly recommend that you verify current information with us or your travel agent.

If you have a complaint

If a problem occurs during your tour then, in your own best interests, you should tell a representative so that steps can be taken to resolve the matter on the spot, there and then. If you remain dissatisfied, any complaint must be made in writing to us within 28 days. Maximum compensation will only be considered where everything has gone wrong and you have not received any benefit at all from your holiday. Any disputes arising out of, or in connection with this contract which cannot be amicably settled may be referred to arbitration, under a special scheme arranged by ABTA. Full details will be provided upon request or can be obtained on the ABTA website, www.abta.com . The scheme does not apply for amounts greater than £5,000 per person. Neither does it apply to claims which are in respect of physical injury or illness or their consequences.

Data Protection

We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

APT (UK) Ltd. and their sister companies may wish to contact you by post, e-mail and/or telephone with news, information and offers on its holidays we may have available and for market research purposes. Where the data might be passed on for marketing purposes, you have the right to opt out of future marketing. You also have a right of access to data held which can be contained by writing to APT (UK) Ltd.

Consumer Protection – ATOL

The Air Holidays in this brochure are ATOL protected. APT (UK) Ltd. holds an Air Organisers Licence granted by the civil aviation authority. Our ATOL number is ATOL 6781. In the unlikely event of insolvency the CAA will ensure that you are not stranded abroad. For information please visit www.atol.org.uk.

Consumer Protection – ABTA

APT (UK) Ltd. is also a member of ABTA with membership number V9080. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. APT (UK) Ltd. has provided a bond to ABTA for the protection of monies paid to us in respect of package holidays that do not include flights. This protection follows the guidelines of the latest European legislation and complies fully with all legal requirements within the UK. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, please contact ABTA, 30 Park Street, London SE1 9EQ. Tel. 020 3117 0500 or www.abta.com.

0845 603 6738

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